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Shipping & Returns

Shipping

  • Deliveries will be made by a carrier of our choice to the address stipulated in your order. You must ensure that someone is present to accept delivery.
  • If we are not able to deliver your Goods within 5 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
  • We may deliver the Goods in instalments if they are not all available at the same time for delivery.
  • Goods are sent at our risk until signed for/received by you or by any other person at the address you have given to us.
  • All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver. When your Goods arrive it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
  • Signing "Unchecked", "Not Checked" or similar is not acceptable.
  • If Goods are sent by courier. We will send you a message by email to tell you when we have despatched your order.
  • If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
  • Time for delivery specified on the Order, if any, is an estimate only and time shall not be of the essence.
  • We are happy for you to pick up Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank. A cheque on arrival is not acceptable.
  • In the event that we courier a product to an overseas destination, the customer is solely responsible for payment of all costs associated with the importation of the product in the destination country including costs of, among others, customs duty and applicable local tax.
  • If you pick up Goods from our premises then:
    • Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
    • you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

Goods returned

  • The following will apply in the event that you return any Goods to us for any reason:
  • We do not accept returns unless, there was a defect in the Goods at the time of purchase, an incorrect product was delivered to you or we have agreed in correspondence that you may return them.
  • The Goods must be returned to us as soon as any defect is discovered.
  • So far as possible, Goods should be returned:
    • with both goods and all packaging as far as possible in their original condition;
    • securely wrapped;
    • including our delivery slip;
    • at your risk and cost.
  • The procedure for return of Goods is as follows:
    • You need to email us a photo of the product clearly showing the area where you believe there is a defect. Our email address is uenoeyewearnz@outlook.com.
    • If we advise that the product is defective, you can then send the product to us in the manner set out above.
  • If you do not follow this procedure, we may be unable to identify you as the sender of the Goods
  • If delivery was made to a New Zealand address, you are also protected by the Sale of Goods Act 1908 and the Consumer Guarantees Act 1993.
  • In the event that the customer needs to return a product to us for a refund or repair assessment, the customer is solely responsible for payment of all costs associated with sending the product including any customs duty incurred in our country. These costs will not be reimbursed even if we agree to repair the product or make a refund.
  • If we agree that the product is defective, we will:
    • refund the cost of return carriage
    • repair, replace or refund the item as we choose.